orders & shipping

help with order status

From our door to yours: Check on your order’s progress anytime.

view order status

View Order Status allows quick access to reviewing an individual order and the current status of that order. If tracking information is available, you can also track your package using View Order Status.

Also, View Order Status is the only way for Guests using Guest Checkout to review their order. Orders placed using Guest Checkout cannot be viewed through My Account, as they were not purchased through a specific Guest account.

To use View Order Status, you will need your Order ID and the valid email address associated with that order. You can find your Order ID on the Order Acknowledgement page that was displayed when placing your order, or in the Order Acknowledgement email you received shortly after placing your order.

what is the difference between View Order Status and logging in to My Account?
All orders placed using Guest Checkout can only be viewed under View Order Status. View Order Status does not offer the full range of services available in My Account, such as the ability to save order information like shipping and billing addresses. Credit card information is also not stored when using Guest Checkout.

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